Jackie's Play and Stay
AUSTIN TX
512.524.2525
3822 Airport Blvd
Austin, TX 78722
info@jackiesplayandstay.com

FAQs

Daycare

What is a dog daycare?

A dog daycare is an environment where dogs are dropped off for the day to play with other dogs in a fun, well supervised, and safe environment.

What are the benefits of good dog daycare?

There are a multitude of benefits. You’ll see for yourself the joy your dog exhibits when nearing our front door after his or her first few visits. In brief, exposing a dog to a variety of people, dogs, sights and sounds is the definition of socialization. Behaviorists encourage regular socialization and daily exercise for dogs’ overall quality of life and improved behavior.

My dog doesn’t always want to play with other dogs; sometimes he just wants to be given affection. Is daycare appropriate for him?

Yes, several of Jackie’s Play & Stay’s current clients simply enjoy watching the action from the sidelines. They prefer spending the majority of their day being pet and loved by our staff. We’re happy to cater to the lovers of the group.

Do you have a small dog area?

At Jackie’s Play & Stay we separate our dogs into groups depending more on their play style and temperament than on just their physical size.  Some small dogs really play better and enjoy playing with the bigger dogs, just as some bigger dogs really enjoy playing with and get along great with the smaller dogs.

Can I bring my dog’s favorite toy to daycare?

We provide toys, and ask that you not bring your dog’s own. It’s just too much to ask any dog to share his favorite toy. (If your dog is boarding with us, however, you may bring a few comfort items which will be kept in his private suite.)

Do the dogs have treats or chew bones during daycare?

No. We do not allow food of any kind in the play rooms. Some dogs are food aggressive, so this would not be safe.

Does my dog get fed during his/her daycare visit?

Most of our daycare clients eat meals at home before and/or after daycare. However, if any dog needs a meal while here, we are happy to feed them during the mid-day nap time. Please bring the food, pre-measured, in a container or baggie with your dog’s name on it. Drop off the food at the Front Desk at time of check-in.

How often is your facility cleaned?

We clean and disinfect daily, regardless of how many dogs have visited. Toys are given anti-bacterial baths daily as well. Blankets and beds are always kept clean.

Are the facilities well equipped with toys, bedding and supplies?

Jackie’s Play & Stay has plenty of room for the dogs to run around and play with each other! For relaxation, we have couches in the playrooms and comfy dog beds and/or blankets in all of our suites.

How will my dog behave after a day at Jackie’s Play & Stay?

One of the great benefits of dog daycare is that your dog gets to play all day so, naturally, they are tired at the end of the day. Often, they will sleep through the night and into the next day. Rest assured if your dog becomes overly tired during the day, we will take him/her to a private suite for a nap. Even though fresh water is available to the dogs all day, dogs generally will drink a lot when they arrive home. They play all day and need to re-hydrate just like someone after a work-out.

Are there outdoor play areas?


Jackie’s Play & Stay has outdoor areas adjacent to the indoor play rooms. The outdoor areas have plenty of room for the dogs to engage in a good game of “chase”.  Outdoor areas are fully fenced and secured so dogs cannot dig under our fences.  However, dogs will be mainly playing in the indoor areas.

Do you walk the dogs?

No. Because the dogs are out playing all day, there is no need to walk a dog for exercise.

Do dogs ever get hurt?

We do our best to minimize any injury to your dog. During normal play a dog may get small scratches, nicks, and lose small patches of fur. Although rare, it is possible for more serious injuries to occur.

It seems like a “zoo” when I drop my dog off; is it like that all day?

No. When we have visitors such as a new dog or new person, the dogs often get very excited and you can hear and see this excitement. There is always playing and some barking going on, but the dogs actually settle down quite a bit once the new dog is introduced into the play areas and our human visitors either leave or are very quiet for a few minutes.

When I pick up my dog at the end of the day, several of the dogs are standing at the fence and staring at the door; is that what the dogs do all day?

Absolutely not. Once a few dogs depart towards the end of the day, many dogs realize it is that magical time when their owners reappear. Some get anxious to see their owner and sit and watch for them. We do make attempts to distract the dogs back into fun and games. For some dogs this works, and for other dogs it doesn’t. Throughout the rest of the day, these dogs are running, playing and having fun; they are not thinking about their owners! (No hard feelings, “mom” and “dad”.)

Why do you require that my dog be spayed or neutered?

The main reason is that intact dogs are at greater risk of injury from other dogs. In a social environment, intact males are often viewed as threats by other dominant dogs. Intact females, whether in heat or not, may be picked on by other female dogs and male dogs will view her as an intact female and treat her as such.

Boarding

Can I see the complete facilities where my dog will be staying?

Of course. We encourage you to visit and tour the facility before enrolling.  Our facility is available to tour Monday – Friday from 7am – 11am and from 2:30-4:00pm.

What should I bring when my dog boards?

We have dog beds or blankets for the dogs during their stay. This allows us to maintain a flea-free environment. We sanitize all bedding and chew toys daily. We cannot allow you to bring blankets or beds. Also, certain toys can be dangerous for some dogs and safety and comfort is our utmost priority. Rawhides are not allowed in the suites. If you wish, we will accept an old t-shirt that has familiar scents of home.

What do the dogs do during the day?


The dogs are assigned to a play group based on size, temperament and play style. The dogs will play indoors and outdoors throughout the day. The dogs play with each other, climb on the doggy play equipment and interact with the staff. If a dog is tired, they may take a nap on a couch in a quieter part of the room or go into an overnight suite for a nap. All dogs take a break from play time during 12:00 – 1:30pm and relax in a crate or suite.

How do I make a boarding reservation?

You may reserve a boarding suite by calling us, talking with us at our facility or sending an email to reservations@jackiesplayandstay.com.  We will contact you with confirmation. We appreciate clients making boarding reservations at least 24 hours in advance, so we are sure to have the appropriate number of staff to care for your dog(s).  We require a credit card to be kept on file when you make a boarding reservation.

Do I bring my own dog food?

Yes, please bring your dog’s food.  Many dogs will become sick if they are given a different food.  We want your dog to be healthy and comfortable, therefore we require that you bring your own food labeled with their name and feeding instructions.  We realize that it is possible to forget now and again.  We will have food available, but this is not recommended.  The charge for our food is $3.00 per meal.

Policies

What is your refund policy on packages?

If it is your decision not to bring your dog back to Jackie’s, there will not be a refund issued.  If it is our decision that your dog not be invited back to Jackie’s, we will refund 50% of what is remaining on any package that you have purchased.

What if my dog passes away while at your facility?

No one wants to think about it much less talk about it. But it is a cold hard fact that our loved ones will pass on someday. Something that will help is to be prepared.

I suggest you make plans in advance with your veterinarian or a pet cemetery and make your wishes known to me as well as your family and emergency contacts you list on the Pet Profile.

It is already horrible enough when this happens, being prepared will help all concerned to deal with it as decently as possible. You do not want to be on a trip and have to decide what to do at that point, or worse yet, let someone else decide for you.

How do I get my dog started as a daycare/boarding client at Jackie’s Play & Stay?


There are a few simple steps to get started.

  1. Fill out the “Pet Profile” form and read and sign our “Client Agreement“. Submit these two forms online.
  2. Provide your dog’s vaccinations record.  Please tell your vet to email or fax the vaccination records to us.  By signing the Client Agreement, you will be authorizing your vet to release those records to Jackie’s Play & Stay.
  3. If coming to daycare we will monitor them for temperament style on their first day. We will give them lots of attention and time. We like your dog to spend at least four hours with us on the first day, and he/she is welcome to spend the full day. Standard daycare charges are incurred for this first day, per our current rates, and may be paid at time of picking up your dog.

What are the daycare hours?

Drop-off hours are 7:00am – 10:30am Monday through Friday.  Pick-up hours are 3:00pm – 6:15pm Monday through Friday.  The dogs will be in daycare the entire day, even when the lobby is closed.  For Saturday, pick-up and drop-off hours are scheduled between 9:00am – 10:30am.  Sunday pick-up and drop-off hours are scheduled between 4:00pm – 5:30pm.  On the weekends, the dogs will be in daycare during the hours that the lobby is closed.

Can anyone bring their dog over for a daycare visit?

No. For safety reasons, you first must complete the application process. See the “requirements” section below for more details.

When’s the best time to drop off a new and/or shy dog?

Dropping off your dog for daycare early in the morning is less stressful for your dog. This way he will be one of the first dogs in the play room and can meet each incoming dog one at a time.

What are the nap times?

The dogs have relaxation time from 12:00pm – 1:30. During this time the dogs are placed into quiet areas.

What if I want my dog to attend a half day of daycare rather than a full day?

We apologize for any inconvenience, but we do not offer half days.

What should I do when I drop off and pick up my dog?

Please keep your dog on a leash when coming in and leaving our facility. You and your dog should check-in with the employee at our front desk/counter. An employee will then take your dog and place him/her into a play group, as appropriate. When you pick up your dog after daycare, please stop at the front desk to check-out. An employee will then bring your dog out to the lobby to meet you.

What happens if I am late to pick up my dog?

Please call us if you are going to be late.  Although we have some staff at Jackie’s Play & Stay past 6:30pm, these employees have other evening duties and are not able to handle daycare dogs and/or check-outs. Keeping a dog past our closing time of 6:30pm costs us more money; therefore, we need to charge a late fee.  This fee is $1.00/per minute.  If we do not receive a phone call, we will assume that your dog is going to spend the night with us.  Exceptions will be made for emergencies.

What if I have a special situation where I need late pick up and I know in advance?

You may arrange this ahead of time.  Pre-arranged late pick – ups have a different fee schedule; just ask us.

My dog is not feeling well; should he/she still come to daycare?


If your dog has had unexplained vomiting, diarrhea, green discharge from eyes or nose, coughing, lethargy, etc, please do not bring him/her to Jackie’s Play & Stay. Consult with your veterinarian.

Please alert us to any changes that may be affecting your dog’s behavior. Some of the things we see affect a dog’s behavior at daycare are: change in medication, family member absent from household, new baby in household, move to a new home.

When should I pay for the services?

Payment is due at the time of pick up or in advance.

What is your cancellation policy?

Effective August 1, 2012:  We require 24 hours notice for cancellation of non-holiday reservations and 72 hours notice of cancellation for holiday reservations.

Thanksgiving, Christmas, and New Year’s reservations require 7 days notice of cancellation.

Thanksgiving, Christmas and New Year’s reservations require a 50% non-refundable deposit at the time the reservation is made.

If proper notice is not given, you will be charged for 1 night of boarding for reservations 3 nights and less.  You will be charged 1/2 the length of the reserved # of nights for reservations more than 3 nights.  We require a credit card to be on file with us at the time a reservation is made to uphold this policy.

Requirements

What vaccinations are required?

Jackie’s Play & Stay’ requires your dog to be current on Rabies, DHPP (DALPP), Lepto and Bordetella. The Bordetella vaccination must be given 72 hours before their arrival at Jackie’s, if expired or non-existent, and current every 6 months.  Your dog must also:

  • be at least 16 weeks old.
  • be spayed or neutered (if over 6 months of age).
  • be in good health and with no communicable diseases.
  • be free of fleas and ticks.
  • be given a flea/tick preventative year around.
  • They may not wear a flea collar into daycare; we suggest using a topical product such as Frontline or Advantix.
  • be free of internal parasites.
  • be friendly to people.

 

Still have questions?

Ask the Jackie’s Play & Stay staff. They’re more than happy to help you, and want you to understand why Jackie’s Play & Stay truly is the best, safest and the most fun environment for your dog!